Shipping Methods
Items will most often ship within 3 days of receipt of payment but can take longer depending on current processing times. Please check my shop announcement and each listing for current processing times. Custom items will ship as soon as the order is fulfilled. For custom orders, some materials may need to be special ordered and will delay immediate shipping of your items.
Items will be wrapped in tissue or plastic, depending on the item. Most are shipped in flat or bubble mailers, but packaging will depend on the order size.
Shipping is USPS First Class mail for the lowest rates. Shipping prices are based on weight. I try very hard to determine accurate shipping for my items. However, if for some reason there is a greater than $1 difference between your shipping charge and the actual shipping cost, I will happily refund you the difference upon shipment. Please remember that packaging costs plus shipping rates determine shipping charges. Your item will be shipped to the address provided at checkout. Please make sure you are shipping to the correct address. Milo and Molly is not responsible for orders sent to the wrong address.
Ground
$5 flat rate
2nd Day
$21 flat rate
Overnight
$34 flat rate
Easy Returns & Exchanges
Photos may not always do an item justice, and fabric and item colors may vary from screen to screen. Because all items are handmade, patterns on fabric and positioning of fabric may vary. Oftentimes the item in the photos is just a sample and you will receive that exact item. Items may fit, hang, or wear differently from person to person than shown in the photos.
Keeping the above in mind, if you are truly dissatisfied with your item, please contact me via convo or e-mail (miloandmollyshop@gmail.com) within one week of receiving your item to return or exchange it. Buyers are responsible for return and exchange shipping fees. If you choose to return, I will refund payment less original shipping. Items must be returned in the exact condition they were received in. Items with stains, holes, or other signs of wear will not be eligible for a return. Items must be returned using delivery confirmation so the item can be tracked.
Once handed over for mailing, Milo and Molly is not responsible for packages lost by the USPS and other delivery services. Please contact me as soon as possible if you have a non-delivery of an item. If you would like shipping insurance, please request it prior to ordering. Insurance costs and any additional mail services are the responsibility of the buyer.